WHEN WILL MY ORDER BE PROCESSED? 

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system. 

Orders will be processed within 2-5 business days of ordering and shipped the next day after the processing day. 

All orders are processed and shipped from our own warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

SHIPPING CONFIRMATION 

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

TRACKING 

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow up or not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

DELIVERY 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

TAXES & DUTIES 

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at WANXIN WEISHEN. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS 

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country. 

CANCELLATION/CHANGES 

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.