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Frequently Asked Questions

  • How long will the order be held without payment?

    The payment wait time for online payments is 30 minutes. Please complete the payment within 30 minutes after the successful order, otherwise the system will automatically cancel the order. The waiting time for the payment of bank transfers is 48 hours. Please complete the payment within 48 hours after the successful order, otherwise the system will automatically cancel the order.

  • Confirm whether the quantity and product can be changed or the order can be cancelled after submitting the order?

    Do not support online change or cancellation of order, if you really need to change or cancel the order, please contact customer service for you to deal with. 

  • How to modify the mall account information?

    Log in to the "Personal Center" page, you can modify user information, click "Save" to complete the modification. 

  • How to change the password after registering an account in the mall?

    Log in to the "My Personal Center" page, click "Change Password", enter the current password and the new password, and click "OK" to complete. 

  • Mall account after forget password how to do?

    If you forget your password, click "Forget your password" on the login page to switch to the reset password page. Enter your email address and click Submit. A link to reset your password will be sent to your email. 

  • Can non-registered users of the mall search online or order online?

    Not only open to registered users, non-registered users can also order online, without tedious process. After login, the registered user can query the historical order or track the order status at any time. 

  • Is the product off-the-shelf or needs to be customized?

    Products to spot supply, can also be customized according to demand. 

  • What products does the company offer?

    We provide all kinds of 100% wool and wool blended yarns, 100% cashmere and cashmere blended yarns, fancy yarns, knitted fabrics.

  • Is WANXIN WEISHEN a production factory or a trading company?

    We have our own production plant and our own international trade department.

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